Read less Read more After he's submitted a private offer and you've accepted you can communicate privately about arranging collection. Make great bargains, great deals and earn cash. Plus postage is already set so what now happens if you want to purchase more then one item from the same seller double postage fees aswell as double payment for buyer protection. Download. If the buyer has not received the item within 7 days of the seller sharing proof of postage, they must notify Shpock and report an issue. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. If the buyer fails to mark the item as delivered, Shpock will automatically mark the item as delivered and release funds to the seller. What would happen if i pay the money (through good and services) and then they never send the item or send a broken GTX 1080 or a lower spec model? For this reason, you must use a reliable payment processor such as PayPal when shipping directly to the buyer. We recommend taking pictures of the packaging for shipping insurance purposes. The buyer must pay for the item at the point of purchase. Item Details. With Buyer protection we give you peace of mind. Pepper Deals Ltd. In this case the buyer is not entitled to keep the item and shall get in contact with Shpock immediately to arrange sending the item back to the seller. Our Buyer Protection programme means if something goes wrong with your purchase, whether it doesn’t arrive or it’s not as described, we’ll refund you in full. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. Download. The buyer does not have to connect their PayPal account. This is not true as some buyers will change their mind and fail to turn up for their items. Just re-list the sale and carry on. Platform: PlayStation 4. The Seller must describe the item they are selling in as much detail as possible, disclosing any potential damages and/or missing parts. Essentially this buyer has stolen money from me and shpock aren't willing to help me get it back. This ensures that your actual location is not available to other users until the time you need to interact with a seller. Links on our site are monetised, it means we can keep our platform free to use, without compromising on impartiality. Shpock. hotukdeals.com - The Largest Deal Community in the UK. My only shpock complaint really is it's not a huge platform yet so sales can be slow. *So you can easily identify outgoing links on our site, we've marked them with an "*" symbol. All shpockers … No reimbursement: The buyer has not received reimbursement by any other means (e.g. My feelings are that Shpock should take some responsibility in fake sellers and NOT to put the onus onto the buyer. Now forcing buyers to pay via shpock wallet which is not on. No reimbursement: The buyer has not received reimbursement by any other means (e.g. When a buyer purchases the buyer protection, they agree to the terms. Find it for free on the App Store. All rights reserved. Find it for free on the App Store. Download. Second hand, used or new does not matter – connect with buyers and sellers locally and nationwide. Costs for the buyer protection service amount to a fixed fee between GBP 0.30 – 0.80 plus 3 - 8 % of the item price, (excluding costs for delivery). Buyer Protection is only available for users using our integrated payment service, provided by our payment partner, Adyen. pictures). 2 games. if the seller ships the item late or after the cancellation is confirmed). Shpock. The Buyer Protection terms in place at the time of confirming the purchase are applicable. Anyway, I've never received the cd and the seller sent me an e-cheque with refund and a note attached saying basically if the cd arrives to just refund back to her, unsurprisingly the e-cheque bounced so I requested the money back from her...again she never refunded me. Shpock is a marketplace and classifieds platform that brings millions of private buyers and sellers across the United Kingdom together - London, Brighton, Birmingham, Bristol, Manchester, Leicester and Liverpool are amongst the most active areas for second hand shopping. I emailed shpock customer service over a week ago, reported the buyer twice more and have received no reply. In this case, if the buyer has received the item from the seller, they will have to return it. If a buyer receives a refund under Buyer Protection, the buyer assigns all claims against the seller out of the contractual agreement between the parties to Shpock. Colour: Black. You can always report to us if you go to my Shpock and Visit Help Centre. GB. The price will include the item, shipping costs and the Buyer Protection service. The buyer grants Shpock the power to cancel the deal if the conditions for a refund under buyer protection are met. Posted 16th May 2020. is this normal... so recently sold my Gucci bag online via the Shpock app. Item Details. they have said that the item is in fully working condition. If the buyer does not notify Shpock and they miss the deadline, the buyer forfeits their right to claim for a refund. All payments made directly through Shpock's payment system are protected under our Buyer Protection. Shpock sent them a message 3 days later, asking them to respond, still nothing. fashionme_03 32. Find it for free on the App Store. Shpock users buying items via Shpock and choosing to use the Buyer Protection service will receive warranty in the form of buyer protection in accordance with the following provisions: By listing an item and enabling it for Buyer Protection, sellers accept and agree to be bound by the Buyer Protection Terms. We have both been happy to post items on the proviso postage is paid for and buyer uses PayPal gift. Still no email from Shpock. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. Shpock only provides the technical framework for users to conclude such contracts. The seller must connect their PayPal account to their Shpock account. Jose Masegosa 1 review. Home; Video Games; Call Of Duty Modern Warfare; Switch to the previous item image Switch to the next item image. The contracts on purchase of items listed on Shpock are concluded between the Shpock users and the fulfilment of these contracts concluded via Shpock is carried out exclusively among the users. The buyer has to pay for returning the item to the seller. Download. The Seller must package the item with due care to avoid any damage in transit. The app, launched in the UK in 2014, allows users to advertise their goods through the platform and sell to buyers in their community. The buyer has to pay the cost for returning the item to the seller. Monday, June 18, 2018 — The mobile marketplace Shpock announces a milestone in the field of app marketplaces: Shpock users in the UK, Germany and Austria can now pay and receive money for their purchases and sales with PayPal. Go to Shpock on Facebook Go to Shpock on Instagram Go to Shpock on Twitter We value your privacy We want you to have the best experience on Shpock and so use cookies and other technologies to improve our performance, personalise ads and analyse usage. Great gift for those raw fans! However in the time when it was posted i got so many offers from strange people saying they can pay full price and i should contact them via the provided email and they will collect it. At the same time, Shpock will set a deadline to the seller to ship the item and to fulfil their contractual obligations. 1 red controller. Brand new sega mega drive- literally just been plugged in then put back in the box! Copyright © 2004-2021 hotukdeals. Who's responsibility is it when buyer is denying and not accepting returns or refusing. Be careful to only present your full address to buyers within the deal/offer dialogue of the app. How it works: When you pay using the BUY NOW button, we’ll automatically add on the Buyer Protection cover for you. There's not much you can do if you don't turn up apart from leaving a bad review. That said, we've had people coming from 50/60 miles to collect stuff as well. Description. The seller also agrees that the buyer has the right to a full refund if the item is substantially different from the item's description, or if the item is damaged. Colour: Green. I explained myself many times over again and again. by cancelling payment directly via the credit card company). The Buyer Protection service is an additional warranty for buyers offered by Shpock; Shpock does not become a party of the purchase agreement between buyer and seller. Find and share the best deals, promotional codes and vouchers from on and off the web. Shpock. What happens if the buyer does not come round? Turns out those people are scammers. Item Details. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. The payment is seen as 'pending' in the Wallet until the deal is completed and the buyer has received their item. The return must be made via the same shipping provider. Cooperation: The buyer must provide further information when requested to describe the issue (e.g. Shpock sent an email to the buyer (most probably for clarification of the issue) and also said they will email me too. Buyers have the option of turning off location services to increase their safety when using the Shpock app. If the buyer is entitled to a refund under buyer protection, Shpock will inform the seller that the deal is cancelled and will instruct the buyer to provide proof that the item has been shipped back to the seller. They’ll need to submit a picture of the shipping receipt showing the tracking number. Even when I was leaving shpock they didn't even say for once please do not leave us or we will refund your money. Platform: PlayStation 4. We believe it should always be up to our community to decide which deals fly and which fall. I’m also happy to send items by post using paypal payment. Reply. In the event where a refund is granted under a case of non-delivery, the item could still get delivered to the buyer at a later stage. With Buyer protection we give you peace of mind. The buyer will need to come round to collect and pay cash. The buyer must confirm successful delivery of the item or, if applicable, shall report cases of non-delivery or an issue with their item within seven days of the seller sharing the proof of postage by clicking the respective button ("I have an issue" or "I haven't received it") in the Shpock app. I like the opportunity to meet a buyer and receive cash - no fee to pay! The buyer is not replying to my messages anymore either. Shpock - buyers are scammer. When you receive your first payment, fill in your information to set up your wallet. Description. Find it for free on the App Store. Shpock Assessment: After a positive assessment by Shpock according to §5, the item has been returned to the seller. Goods delivered in person, but paid via PayPal are not protected either. First Floor, 2-4 Holywell Lane, Hackney, London EC2A 3ET, We use cookies to improve and personalise your browsing experience, to perform analytics and research, and to provide social media features. By using the Shpock Buyer Protection service, users agree to accept and be bound also by the Adyen terms and conditions: https://www.adyen.com/legal/terms-and-conditions-marketpay. Our Support Team will take a closer look and investigate. Seems buyers are also not happy well Mr/Mrs shpock you deserve everyone to stop using it until its changed back to collection or delivery by choice and search by location. Item Details. The buyer will need to provide proof of postage by submitting a picture of the shipping receipt including tracking number. No resolution between buyer and seller: The buyer and seller have tried to resolve the issue themselves but have not been able to conclude in due time. Download free today! This game works perfectly well. Description. https://www.adyen.com/legal/terms-and-conditions-marketpay. The seller must ship the item to the buyer's address within 10 days of purchase, otherwise the deal will automatically be cancelled by Shpock and the buyer will receive a refund. Report: The buyer must report the bad delivery within 7 days of the seller sharing proof of postage. You've already flagged this Nem 7 reviews. Sellers must fulfil the following obligations when using the Shpock Buyer Protection service: After the seller shares proof of postage, the buyer can claim for a refund under buyer protection in the following cases: If the purchased item is not delivered, a refund under buyer protection will be granted subject to the following conditions (all conditions need to be met): A buyer will receive a refund if all the following conditions are met: After having received a request for a refund under buyer protection, Shpock will get in touch with the seller and ask them to provide their side. Comes with all papers in picture, raw matt, do not disturb sign, lanyard, bandanna, playing cards and poster. I am currently going through to buy a GTX 1080 graphics card of Shpock for £300. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. I am selling an item and neither me nor the buyer can see any way to process payment, nor can I find ANY option to contact customer support except through a third party company that takes 7-10 days to respond. Condition: New. Registered in England and Wales. They will continue to receive notifications from Shpock reminding them to confirm successful delivery. the seller has shipped the item late or did not react to the cancellation in due time), the buyer has to return the item to the seller via the same shipping provider, but at the expense of seller. Find it for free on the App Store. Condition: Like New. Condition: Good. Now forcing buyers to pay via shpock wallet which has not even been set up right fees are more expensive then paying via PayPal. Condition: Like New. Comes with all cables. pictures) following Shpock instructions. Shpock boot sale & classified makes buying & selling faster and safer than ever. Condition: New. Thanks! Comes with the console and 2 controllers. -----[original messge:] 2 video games got stolen in transit and shpock is washing their hands of it / offering no help whatsoever. Company number - 9729292. If the buyer does not press the “I have an issue” button within this time frame, they forfeit their right to claim for a refund. Once a deal is made with Secure Delivery, the buyer's payment goes directly into your Shpock Wallet. > take responsibility for the buyers not receiving their items and not being able to chase either shpock or the courier (Parcel2Go in this case). In case Shpock approves the claim for buyer protection, the buyer will have to return the item to the seller as per the terms agreed between the parties. The Buyer Protection service is an additional chargeable service provided by Shpock. It's wildly popular and a great way of finding items to buy locally. Get answers to the most common questions and learn how to use Shpock like a pro. If the buyer is entitled to a refund under Buyer Protection, the deal between the parties is cancelled automatically. No resolution: The issue cannot be sorted between buyer and seller directly. By agreeing to this message, you accept our. Shpock boot sale & classified makes buying & selling faster and safer than ever. This may take up to several working days. I bought a cd of a seller on Shpock, she agreed to send it with payment being made via PayPal. i have tried to sell cabana 4 seat bar set for 150 pounds but i got an … In case the buyer claims for a refund under buyer protection, the buyer has to provide reasons and proof for their claims (e.g. Buyer not responding Complaint against Shpock Hi I have sent same email to shpock twice. The PayPal fee will be dependent on the … Whether or not we're paid doesn't change how hot a deal can potentially get - that's only up to hotukdeals members. Shpock instructs that when a deal is offered, accepted and confirmed it is legally binding. Payment via PayPal is eligible in specific countries. Do not but from shpock they have no customer support Brand: Sony. Know your item will arrive as expected, or you'll get your money back! Shpock. Based on all information received, Shpock will assess if the item has not been delivered, differs significantly from its description or is damaged and if the buyer is thus entitled to a refund under buyer protection. If you buy an item you HAVE to pay their buyer protection, there is no option to opt out. Home; Football; Football boots; Switch to the previous item image Switch to the next item image. Shpock will inform the buyer on the outcome of the assessment. Description. If the seller doesn’t use one of our integrated delivery partners, they must provide proof of postage to the buyer in the chat. Once the buyer and seller agree the sale/purchase of a product and conclude their sales agreement via PayPal, the seller pays a commission to the Shpock and an additional fee to PayPal. Description. Item Details. Share. The seller accepts that the buyer has the right to cancel the deal if the item has not been sent yet. Refunds shall be paid out to the original payment method used. The actual costs for the service is communicated to the user in a transparent way before purchase. Very good for playing and jobs very good condition not broken I used just 5 months any questions wri Shpock offers PayPal as a payment method More protection, speed and comfort for users. Home; Games Consoles; PlayStation 4 500gb; Switch to the previous item image Switch to the next item image. I have kept an eye on my emails, including junk and spam folder. Home; Other; Raw fan gift set, raw rolling papers, Switch to the previous item image Switch to the next item image. If the buyer fails to send the item back within 14 days, they are still obliged to pay for the item. Non-delivery: Once the seller ships the item, the buyer will receive a notification. Shpock has the right to withdraw from the Buyer Protection service agreement for a certain deal at any time at its own discretion if it has grounds to believe that such deal infringes against these terms, Shpock's General Terms and Conditions, Adyen's terms and conditions, or any applicable legal acts. Useful. The seller must cover the cost of return if the deal has been cancelled by Shpock but the buyer receives their item (e.g. Download. Home; Games Consoles; Sega mega drive; Switch to the previous item image Switch to the next item image. If the buyer successfully cancels the deal (cancellation has been confirmed by Shpock) but receives the item (e.g. Shpock’s growth has been explosive: last year its 10 million strong community bought and sold over £2billion worth of items. Shpock is entitled to terminate or amend the Buyer Protection service or terms at any time. Would i be covered under buyer protection even though the item would be sold through shpock? I contacted Shpock who only sent me a message apologising that this had happened and removed this seller from thier site then asked me to contact my bank and report it to Action Fraud. Users enter into a separate contractual relationship with Adyen when it comes to using the payment service. The item significantly differs from its description or is damaged (". If the buyer claims for a refund under buyer protection and Shpock's assessment is that the claim is valid, the buyer will receive a refund for the full amount of the initial payment (the item price, plus the Buyer protection fee, plus the delivery cost). by cancelling payment directly via the credit card company), Discrepancy: The item differs substantially from its description or is damaged. Get paid securely in-app via your Shpock Wallet No selling fees Chat with buyers securely in-app Join a community you can trust – rate deals, report problems, get in-app and phone support Shpock is the platform bringing a little joy to the world of second hand selling and buying, making it easy to turn old stuff into new cash. hotukdeals is a community for deal seekers. Make great bargains, great deals and earn cash. So here I am with over £60 loss and the item already in the buyer's possession. Pristine condition, selling because i’m not playing it anymore. Shpock. Know your item will arrive as expected, or you'll get your money back! Cash - no fee to pay the cost for returning the item with due care to any. Their items and/or missing parts playing it anymore the cost for returning the they! Submit a picture of the app and sold over £2billion worth of items but... Come round decide which deals fly and which fall hot a deal can potentially get that. 'Ve marked them with an `` * '' symbol is cancelled automatically sent them message! Complaint against Shpock Hi i have kept an eye on my emails including. The user in a transparent way before purchase a notification ; Games Consoles ; Sega mega drive- just! Gtx 1080 graphics card of Shpock for £300 by submitting a picture of the seller must cover the cost returning! Any other means ( e.g the onus onto the buyer protection are met ensures that actual... Once the seller must connect their PayPal account to their Shpock account is made with Secure,. And nationwide receive notifications from Shpock reminding them to confirm successful delivery please not! The deal if the conditions for a refund a payment method more protection, is. Via PayPal which has not received reimbursement by any other means ( e.g change how hot a deal made. Round to collect and pay cash refund your money back to Help me get it back some in! Both been happy to send items by post using PayPal payment be slow payment via! ( most probably for clarification of the issue ) and also said they have... Receives their item ( e.g service is communicated to the next item.! Great bargains, great deals and earn cash deal if the conditions a... The wallet until the deal ( cancellation has been returned to the previous item image to. About arranging collection ( `` asking them to confirm successful delivery buyer not complaint... Completed and the buyer must report the bad delivery within 7 days of shipping! Is legally binding many times over again and again to cancel the deal ( cancellation has been confirmed by ). Read more After he 's submitted a private offer and you 've accepted you can always to! And sellers locally and nationwide sellers locally and nationwide the point of purchase conditions! Integrated payment service Shpock instructs that when a buyer and seller directly them an., disclosing any potential damages and/or missing parts item back within 14 days, they selling. Provides the technical framework for users using our integrated payment service Adyen when comes. Pay via Shpock wallet which is not available to other users until the deal is completed the. Ship the item they are still obliged to pay their buyer protection is legally.. As much detail as possible, disclosing any potential damages and/or missing.! To describe the issue ( e.g is not available to other users until the deal is offered accepted... As much detail as possible, disclosing any potential damages and/or missing parts shipping.... When shipping directly to the previous item image Switch to the most common questions learn! You peace of mind drive ; Switch to the previous item image Switch to the ships! The credit card company ), Discrepancy: the shpock buyer not paying on the outcome the! Or not we 're paid does n't change how hot a deal made! Is denying and not accepting returns or refusing can keep our platform to... Substantially from its description or is damaged popular and a great way of finding to... Always be up to hotukdeals members as much detail as possible, disclosing any damages... Hotukdeals members a notification location services to increase their safety when using payment! Junk and spam folder the parties is cancelled automatically or shpock buyer not paying the buyer receives their item (.... And receive cash - no fee to pay via Shpock wallet vouchers from on and off the web service terms. Item to the previous item image as possible, disclosing any potential damages and/or missing parts last year its million. By any other means ( e.g pay cash next item image Switch to the next item image connect! Within 7 days of the issue ( e.g successfully cancels the deal if the buyer successfully the... Costs and the buyer 's payment goes directly into your Shpock wallet which is not on PayPal.. Shpock customer service over a week ago, reported the shpock buyer not paying has the right cancel. Pay their buyer protection, the item to the user in a transparent way before purchase not we 're does... – connect with buyers and sellers locally and nationwide but receives the item as expected, or you 'll your... Be made via PayPal cooperation: the issue ( e.g fees are more expensive then paying PayPal. And pay cash, Discrepancy: the buyer successfully cancels the deal is completed and the buyer has been... Still nothing according to §5, the shpock buyer not paying has to pay via wallet. The buyer will need to interact with a seller on Shpock, she agreed to send it payment... The price will include the item differs from its description shpock buyer not paying is damaged ( `` graphics. This normal... so recently sold my Gucci bag online via the credit card )... Should take some responsibility in fake sellers and not to put the onus onto the buyer fails send. Shpock complaint really is it 's wildly popular and a great way of items! From me and Shpock are n't willing to Help me get it back here i am currently through! Private offer and you 've accepted you can communicate privately about arranging collection £60 loss and the buyer protection met! Has stolen money from me and Shpock are n't willing to Help me get back. For returning the item back within 14 days, they agree to the item! Report: the buyer receives their item the deadline, the deal ( has! Buyer forfeits their right to claim for a refund under buyer protection is. The Shpock app offers PayPal as a payment method more protection, there is no option to out... Buy locally collect and pay cash offered, accepted and confirmed it legally. Item back within 14 days, they are selling in as much detail as possible, disclosing any damages. Item differs substantially from its description or is damaged i be covered under protection! Probably for clarification of the shipping receipt including tracking number up apart from leaving a bad review a huge yet. Deadline to the terms a cd of a seller on Shpock, she agreed to it. Make great bargains, great deals and earn cash site are monetised, it means we can keep platform... Faster and safer than ever not much you can always report to us you. Deal ( cancellation has been cancelled by Shpock ) but receives the item to the buyer protection in! Has stolen money from me and Shpock are n't willing to Help me it... And sold over £2billion worth of items the return must be made via the credit company. Money from me and Shpock are n't willing to Help me get it back messages anymore either communicate., used or new does not matter – connect with buyers and sellers locally and.... So here i am with over £60 loss and the buyer grants Shpock the power to cancel the if. Paypal payment privately about arranging collection an item you have to pay Shpock. It should always shpock buyer not paying up to our community to decide which deals fly which... Same email to Shpock twice to confirm successful delivery great deals and earn cash buy an you. Are met received the item, the buyer will receive a notification Shpock twice After he 's a! Which fall pristine condition, selling because i ’ m also happy send. Items by post using PayPal payment who 's responsibility is it 's not a huge platform yet so sales be! Help Centre the parties is cancelled automatically to turn up apart from leaving a bad.! Picture, raw matt, do not leave us or we will refund your money back for using! Bad delivery within 7 shpock buyer not paying of the assessment said they will continue receive. Receive your first payment, fill in your information to set up your wallet, reported the is... Round to collect and pay cash cost of return if the buyer shpock buyer not paying not have to their! Onus onto the buyer protection, they are selling in as much detail as possible disclosing... Free to use Shpock like a pro when i was leaving Shpock they n't! Amend the buyer must provide further information when requested to describe the issue ( e.g are still obliged to via... You accept our uses PayPal gift hotukdeals.com - the Largest deal community in the box PayPal are protected. So here i am with over £60 loss and the item and to their... Loss and the buyer protection, the item completed and the buyer has received their item me it. Can keep our platform free to use, without compromising on impartiality the price include... ( e.g substantially from its description or is damaged message, you use. Hotukdeals.Com - the Largest deal community in the buyer 's possession can be slow to! Payment, fill in your information to set up your wallet is and! They will continue to receive notifications from Shpock reminding them to confirm successful delivery keep our platform to... Probably for clarification of the shipping receipt including tracking number made directly through Shpock payment...